FAQs

When will my items be shipped?

If an item is in stock, it usually ships within 3 business days and sometimes earlier from Atlanta, GA. 

Where can I find tracking info?

You will receive an email or a text message once your item ships.

Where can I find your return policy?

Find the return policy and shipping information under our return here.

Do you have a physical location?

We do not have. Since Casabenico is just getting started, we only have a warehouse, but it's not a place where people can shop. If you live in Atlanta, you can request to pick up your item and we will get in touch to arrange a time.

How can I clean my basket?

Just wipe clean with a bump cloth and let it dry. Please do not soak your basket in water or let it sit in direct sunlight for prolonged periods. This will damage and/ or ruin your basket. 

Do I need a liner in my basket?

You do not need a liner for your basket. These baskets are are made of recycled plastic and grass. They are breathable and have a natural odor that can mask some scents so if you want a liner, go for it. 

My basket came deformed. What do I do?

It is not uncommon that the large hamper basket arrive slightly leaning on one side after the shipping process due to their nature but this does not mean it is damaged. To reshape your basket, simply apply gentle pressure rolling it on the ground to put it back in its original shape.

What does Casabenico means?

The Word "Casabenico" is a combination of Spanish and French words. "Casa" means home in Spanish and "Beni" means blessed in french. So,  the name Casabenico case created with the goal of bringing blessing and joy to your homes with our products. 

We sincerely appreciate your support and hope our Senegalese baskets bring joy and blessings to your home.